Right of withdrawal

 

1. The customer has the possibility to return all articles from our current assortment without reason and within 14 days. i.e. to the extent the customer is a „consumer“ in the sense defined by § 13 German Civil Code [Buergerliches Gesetzbuch/BGB]. This only holds true for sales contracts under delivery conditions or by indirect means (telecommunications) in accordance with § 312b German Civil Code [Fernabsatzvertaege]. The goods must be returned to the firm redpipes in orderly condition, without signs of wear and exempted from all third party claims. Punctual return is sufficient in order to satisfy legal deadlines.

2. Rights of refund can only be exercised through the return of the goods, unless it is not possible to send the goods as a package. The refund deadline begins with the reception of the delivery by the customer.

3.Rights of return are to be considered forfeited if the goods have been manufactured according to the order of the customer.

4. Should the customer make use of refund rights, the firm redpipes has the right to demand an appropriate compensatory payment for the period of time during which the goods remained in possession of the customer.

5. Furthermore, customers exercising their rights of refund must compensate the firm redpipes for any diminishment in value or for the complete value of the goods, to the extent the customer was not able to return the goods in orderly condition, as the customer is responsible for the ruination, perishability or other deficiency of the delivered wares. This does not hold true in respect to the ruination of goods whose damaged condition was caused exclusively by a standard examination, as would have been possible in a normal shop. Moreover, the duty of value compensation can be avoided by not making use of the article as the proper owner would, and by refraining from any acitivity which would reduce the value of the article.

6. The returned goods are to be sent to:

redpipes
electronic bagpipes
Rolf Jost
Untere Muehle 2
D-71706 Markgroeningen
Germany

7. In the period of your 14 Day Money back guarantee - redpipes is not liable to return any shipping costs to customers outside of Germany.